This policy governs the use and disclosure by us of personal information of our users and outlines how users can access that information. It is only applicable on the assumption that:
.1 Information that is collected
We collect or maintain the following personal information about our users:
This information will be collected with your knowledge and participation. If you choose not to provide this information we may decline to accept your registration. It will not be possible for you to deal with us anonymously. We use this information to fulfill your order, respond to your customer service requests, administer your account and assess the needs of your business to determine suitable products.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. Our website may track user access sessions using cookies, without your specific knowledge or participation, by automated means in the course of your use of our network. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are used in one of two ways on our website: to track page views and user interactions for the purposes of improving our website for all customers; to track one time events when a user is not logged in so that if the user closes a notification, they will not be presented with it again if they return to the site. Cookies are a Web browser technology that is used to improve your experience of using our website, but are not used to record any personal information. You may disable cookies in your Web browser at the cost of some possible loss of functionality in your use of our website.
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information for the purposes of logging site actions (updating information, buying products etc) so that in the event of a bug or a dispute we can review the actions taken that led to the outcome and attempt to reproduce the issues.
.3 Behavioural Targeting
.4 Sensitive information
We will not collect information revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, or details of health, disability or sexual activity or orientation, unless compelled to do so by law.
The personal information we collect may be used for the following purposes:
.5 Disclosure of your personal information
Your personal information may be disclosed, and you hereby irrevocably consent to such disclosure, in the following circumstances:
Otherwise we will use reasonable endeavours to avoid the disclosure of your personal information, save that aggregated demographic information may be disclosed so long as the information is unable to identify you or any other individual.
.6 Accessing your personal information
You can contact us to request a copy of your personal information by emailing our Privacy Officer at firstname.lastname@example.org. The Privacy Officer shall attend to your request on a confidential basis within fourteen (14) days of the request being received. No fee will be levied for access to this information
.7 Refusal of access
Access of your personal information may be refused if:
.8 Data quality
We will use all reasonable endeavours to ensure the accuracy and quality of the information collected about you. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or deactivate your account by making the change on our member information page or by emailing us at email@example.com, alternatively you can contact us via other avenues specified on our Conatct Us page. Should personal information that you know has been collected about you change, it is your responsibility to bring the changes to our attention which you may do by email to the Privacy Officer at firstname.lastname@example.org.
We will retain your information for as long as your account is active or as needed to provide you services. Deactivation of your account will not delete your personal information from our database entirely We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
.9 Data security
We will endeavour to keep your personal information as secure as reasonably possible. Without limitation, registration information is not accessible over the Internet, but only from a secure password-protected internal workstation. Our Internet server utilises a modern Linux-based operating system that is maintained with the latest available security patches and updates.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at email@example.com.
.10 Social Media Widgets
.11 Use of Non-personal information
You acknowledge and agree that any testimonials or feedback you provide to us may be used for training and/or marketing purposes. We reserve the right to use any testimonials or feedback for any purpose at our sole discretion. You acknowledge and agree that any feedback you provide may be shared with third parties via social media and associated programs.
You acknowledge that you relinquish any proprietary rights you may hold over information, data, or opinions that you provide to us by way of a testimonial, complaint, or feedback.
.12 Changes to this policy